Shipping policy

Shipping Policy

Thank you for shopping with us! We strictly ship to addresses within the United Kingdom. Below you will find the terms and conditions that constitute our Shipping Policy.

1. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed clearly at checkout. We offer the following delivery options for our UK customers:

Standard Shipping: £3.99 (Delivery within 3 to 5 business days)
Free Standard Shipping: FREE for all orders of £50.00 and up (Delivery within 3 to 5 business days)
Express Shipping: £5.99 (Fast delivery within 1 to 2 business days)

2. Order Processing Times

All orders are processed within 1 to 2 business days. Orders are not packed, shipped, or delivered on weekends or UK bank holidays.

If we are experiencing a high volume of orders (such as during major product drops or holiday seasons), shipments may be slightly delayed. Please allow additional days in transit for delivery under these circumstances. If there is a significant delay with your order, we will contact you immediately via email.

3. Order Tracking & Confirmation

Once your order has been packed and handed over to our courier, you will receive a Shipment Confirmation email containing your unique tracking number. Your tracking link will become active within 24 hours of generation, allowing you to monitor your package's journey directly to your door.

4. Damages, Faults, and Delivery Issues

We take extreme care in packaging our items—especially fragile collectibles like Funko Pops, plush toys, and sealed Pokémon products.

In accordance with the UK Consumer Rights Act, if your package arrives genuinely defective, damaged, or with incorrect items, please contact us immediately at support@tcglane.com. Please provide your order number alongside clear photographs of both the product and packaging damage so we can evaluate the issue and make it right.

5. Returns & Cancellations

Change of Mind: If you wish to return an eligible item under our 14-day statutory cancellation window or our 30-day return policy, you are responsible for paying your own return shipping costs. We highly recommend using a tracked shipping service to send items back to our Stafford return address, as we cannot guarantee receipt of returned items.
Condition Rules: Please note that opening a sealed item or breaking its original factory shrink-wrap completely voids your right to a change-of-mind return.
Faulty Items: If a return is accepted because an item arrived defective, damaged, or incorrect, we will provide a prepaid return shipping label and instructions.